Senior Client Advisor

Senior Client Advisor
Barcelona, Madrid, Milan

JOB DESCRIPTION

About the role:
In this exciting role ,you will demonstrate the drive and ability to achieve and
exceed individual sales plan, clienteling and sales targets. You will also support
the team with effective sales coaching to maximise overall sales effectiveness.
You will support the Management team with store opening and closing duties and
be responsible for the effective running of the sales floor.

Responsibilities:
- Understand and execute on pre-determined individual Annual Net Sales
plan by cultivating strong customer relationships
- Assist customers with merchandise selections using consultative and
strategic selling skills in accordance with training modules and standards
- Cultivate customers with personalized interactions
- Learn and execute practices to achieve high client repeat rate
- Manage customer issues/complaints
- Become an active member of store team to support the initiatives and
efforts of the store and the company
- Ensuring the health safety and welfare of yourself and others at work and
complying with system put in place to manage health and safety

Experience:
- Minimum two years retail experience preferably within the jewelry industry
- Previous expert selling experience
- Demonstrable problem solving ability
- Strong customer service ethics
- Excellent communications skills – verbal and written
- Strong computer skills – Word, Excel and CRM
- Flexible working availability, including evenings, weekends and public
holidays
- Previous experience in a luxury retail environment
- Previous senior sales experience
- Gemology Certificate/Diploma preferred

Benefits and perks
- Generous salary, employee merchandise benefits and milestone gifts.
- High performing, caring, fun and dynamic team.
- Culture focused on collaboration, innovation, wellbeing and growth.
-Global opportunities for networking and cross-collaboration.
- A vibrant, positive and socially connected team environment.