E-Commerce Operation Supervisor From ESINTOLIFE
E-Commerce Operation Supervisor, MarketplaceBarcelona, SpainJOB DESCRIPTIONGeneral Summary: Platforms play a key strategic role in accelerating our digital brand eCommerce strategy in EU. Winning...
E-Commerce Operation Supervisor,
Marketplace
Barcelona, Spain
JOB DESCRIPTION
General Summary:
Platforms play a key strategic role in accelerating our digital brand eCommerce strategy in EU.
Winning on these platforms through unique program format & delivering a premium end-to-end consumer experience will be key to success for this role.
The person will have strong ownership to manage store operation, elevate the fashion experience online and achieve the sales goal with solid marketplace knowledge.
This person will be key interface to marketplace and define winning operation excellence model of fashion jewelry on marketplace environment.
Responsibilities:
Business Planning & Strategy
• Build up daily/monthly/quarterly sales & operation KPI
• Define top business opportunities in each season, optimize slow moving products and maximize opportunity on top sellers.
• Lead, manage & steer the platform needs with key eCommerce functions
marketing, merchandising, Digital Analytics, Digital experience, Client Service ,
brand team and creative team, etc.
• Build up holistic plan for seasonal key campaign & special moments. digital
marketing, performance marketing, etc to lock resource and define consumer
touch point.
• Summarize learnings and improvement proposal for vendors & internal
collaboration for next season and provide insights and recommendations to
internal & external teams
• Capable of building learning deck & brief to local & global stakeholder and
strive for the resource & changes to fulfil local market needs regard assets,
content, campaign plan, warehouse service, etc
• Define key priorities & initiatives needed to drive conversion, traffic & AOV
Store Operation & Management
• Overall store management, accountable for all commercial and operational
KPIs for the store and work externally with partners and internal stakeholders
to deliver the result;
• Accountable to drive the key account relationship with Platforms & category
teams. Collaborate with platform for resource booking for seasonal product
stories, platform priorities, and consumer moments.
• Lead & accountable for shop management including building up seasonal
store calendar and business plan, Traffic management, store site
design/feature/innovation management
• Lead, drive & own the communication with all internal stakeholders including
brand, creative, IT, finance, client service, digital marketing, etc to drive the
premium shopping experience on platforms.
• Manage our external agencies & technology partners to meet agreed targets.
• Develop the relationship with platform to drive the best resource
• Drive & push thru the execution & follow up of all defined priorities &;
initiatives
• Have solid knowledge on consumer journey & work with IT & solution vendor
to develop the function & capability to elevate the experience & drive KPI
improvement
Coordinate & Collaboration
• Establish the process for vendor evaluation & drive the operation excellence
• Influence cross-functional teams through effective communication
• Drive initiatives & project timeline & deliverable with cross functional team
• Detail oriented to drive operation & execution excellence
Qualifications:
• University graduate
• 2+ years experiences in E-commerce
• Solid knowledge of eCommerce store operation
• Have necessary understanding & experiences with end-to-end project
management & comprehensive knowledge across product/traffic/marketing
activation
• Strong negotiation skills
• Strong analytical and planning skills
• Solid Vendor management & KPI set up
• Detail oriented
• Written and oral communication skills in English